Privacy Policy

1. Information we collect

We collect limited categories of information, including:

• Contact form submissions: your name, email address, company name (if provided), subject, and message, when you choose to contact us.
• Technical data: standard information such as IP address, browser type, device type, and general usage data, which may be collected automatically by our hosting and infrastructure providers as part of normal website operation.
• Cookies: please see our Cookie Policy for details on the cookies currently used on this website.

2. How we use your information

We use the information described above to:

• respond to enquiries submitted through our contact form;
• operate, maintain, and improve the security and performance of our website;
• comply with applicable legal and regulatory obligations.

We do not sell personal information, and we do not use contact form data for unrelated marketing without your consent.

3. Legal basis for processing

Where UK data protection law applies, we rely on legitimate interests (responding to enquiries and operating our website securely) and, where relevant, your consent, as the legal basis for processing your personal information.

4. Data retention

We retain contact form submissions only for as long as reasonably necessary to respond to your enquiry and to maintain appropriate business records, after which the information is deleted or anonymised, unless a longer retention period is required by law.

5. Third-party service providers

We may use reputable third-party providers to host this website, manage infrastructure, or process contact form submissions. Any such providers are expected to handle personal information securely and in line with applicable data protection law. This website does not currently use analytics tools; if analytics are introduced in the future, this policy will be updated accordingly and, where required, consent will be requested via our cookie controls.

6. International visitors

LYXIOS Ltd operates from the United Kingdom and serves customers and partners in international markets. If you access this website from outside the UK, your information may be processed in the UK or in countries where our service providers operate, in each case with appropriate safeguards where required by law.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise any of these rights, please contact us using the details below.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The “Last updated” date at the top of this page indicates when this policy was last revised.

9. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact us at hello@lyxios.com.

LYXIOS Ltd
Registered in: United Kingdom
Registered office: 24-26 Arcadia Avenue, Fin009, London, United Kingdom, N3 2JU